Capture service cost drivers
Labor, overtime, travel, vendors, equipment and spare parts can all contribute to the final service result.
Cost driversTravel and equipmentVendor cost
Cost recovery
Reimbursement and cost recovery for service operations
Capture the real cost of service work so travel, equipment, vendors, parts and time can be reviewed for reimbursement or billing.
If a cost is not captured, it cannot be recovered.
Sepolo helps service organizations document the costs behind a visit so finance can decide what should be invoiced, reimbursed, absorbed or improved.
Cost captureReimbursementBillable workFinance review
Separate planned and actual work
Compare estimated and actual cost to understand where service delivery drifted from the original plan.
Estimated costActual costExecution drift
Support customer-specific rules
Billing overrides and configurable service settings help service teams reflect different customer agreements.
Customer rulesBilling settingsService defaults
Improve profitability decisions
Recovered cost, absorbed cost and repeated cost drivers become visible in service analytics.
ProfitabilityRework insightCost trend